Returns Policy
At Gold Hunter Africa, we want every order to arrive safely and as described. If you receive a product with a qualifying issue or your order requires a return, our support team is available to assist you through the process.
Return Period
Return requests must be submitted within [14 days] of delivery.
To start a return, contact Gold Hunter Africa support with your order number and a clear description of the reason for the return.
Eligible Returns
A product may be eligible for return when:
- The wrong product was sent.
- The product arrives damaged.
- The product has a manufacturing or functional defect.
- The product does not match the confirmed order.
- Another issue covered by our return terms has occurred.
Products must be returned in suitable condition and with the original packaging and accessories where applicable.
Products That May Not Be Accepted
Returns may not be accepted for products that have been:
- Damaged through misuse or improper handling.
- Modified, repaired, or altered without authorization.
- Damaged through incorrect operation.
- Returned without prior approval.
- Returned incomplete or missing essential accessories.
Warranty claims are handled separately under our 6-month warranty policy where applicable.
Damaged or Incorrect Orders
Please inspect your order when it arrives.
If your gold detector machine arrives damaged or you receive an incorrect product, contact our support team as soon as possible. Include your order details and photographs or other information that may help us assess the issue.
We will review the information and provide instructions for the next step.
How to Start a Return
To request a return:
- Contact Gold Hunter Africa support.
- Provide your order number and delivery details.
- Explain why you want to return the product.
- Provide photographs or other information if requested.
- Wait for return instructions before sending the product.
- Package the product securely according to the instructions provided.
Do not send a product to us without receiving return authorization first.
Return Shipping
Return shipping arrangements depend on the reason for the return and the outcome of our review.
For products that are confirmed to have a qualifying defect or that were incorrectly supplied, Gold Hunter Africa will provide instructions regarding the return shipment.
For other approved returns, return shipping may be the customer’s responsibility.
Inspection and Return Approval
Once a returned product is received, it may be inspected to determine whether it meets the applicable return conditions.
If the return is approved, we will proceed with the applicable resolution, which may include a replacement, exchange, or refund depending on the circumstances and the terms applicable to the order.
Refunds
Where a refund is approved, the refund will be processed using the applicable payment method or another agreed method.
Processing times may vary depending on the payment provider and the method originally used for payment.
Exchanges and Replacements
Where an exchange or replacement is approved, our support team will provide instructions for completing the process.
Products covered by the Gold Hunter Africa warranty may qualify for full product replacement following verification of the qualifying issue.
Contact Our Support Team
If you have a question about a return, damaged order, incorrect product, or warranty issue, contact Gold Hunter Africa support with your order details.
Our team will review your request and guide you through the appropriate process.
Important Notice
This Returns Policy should be read together with the applicable Warranty, Shipping, and Terms & Conditions policies. Gold Hunter Africa reserves the right to review each return request based on the circumstances of the order and the applicable terms.